Privacy Policy

Scope and controller

This Privacy Policy explains how Pinco Casino (“we” or “the Operator”) processes personal data of registered and unregistered users.
Operator: Carlitta N.V., Zuikertuintjeweg Z/N (Zuikertuin Tower), Curaçao.
Contact: support@pinco.win.
Processing is performed to operate the gaming platform, meet legal obligations, and prevent fraud.

Data we collect

Account data: name, date of birth (18+ required), country, email, phone.
KYC/AML data: government ID, proof of address (≤ ~3 months old), source-of-funds evidence for higher activity.
Technical data: device identifiers, IP, browser fingerprints, logs, approximate geolocation.
Payments data: masked card or wallet identifiers, transaction timestamps, amounts and currencies.
Gameplay and risk: bets, wins/losses, session times, limits and self-exclusion flags.
Support records: chat transcripts, emails, tickets, call notes.
All amounts and thresholds shown in examples are indicative.

Legal bases

Contract performance (account, gameplay, payments).
Legal obligation (KYC/AML, responsible gambling, record-keeping).
Legitimate interests (security, fraud prevention, service analytics).
Consent where required (marketing communications, non-essential cookies).

Use of data

Account operation, verification, payment processing, risk and fraud controls, RG tooling, customer support, compliance reporting, dispute handling, and service analytics.

Sharing and recipients

Payment providers and banks to process deposits/withdrawals.
KYC vendors for identity and address verification.
Analytics and security providers for fraud detection and uptime.
Authorities and regulators where required by law or license.
We require appropriate safeguards and process only what is necessary.

International transfers

Data may be processed outside your country. We apply contractual safeguards and risk assessments proportionate to the transfer route and the sensitivity of data.

Retention

Account and transaction records: typically ~5–10 years after last transaction or as required by AML laws.
KYC documentation: typically ~5–10 years after account closure, subject to statutory duties.
Support logs and technical records: ~12–36 months unless needed longer for disputes or compliance.
Retention periods may vary by jurisdiction.

Security

Access controls, encryption in transit, hardened infrastructure, anti-fraud monitoring, and segregation of duties. No system is perfectly secure; users must also protect their credentials and devices.

Your rights

Access, rectification, deletion (where applicable), restriction, objection, portability, and withdrawal of consent. Some rights may be limited by AML and regulatory duties.
Requests: support@pinco.win.

Cookies

Necessary: login state, session continuity, security.
Functional/analytics: performance metrics and crash reports.
Marketing (optional): only with consent where required.
Manage preferences via browser settings and in-site controls where available.

Minors

Use is restricted to adults 18+. We delete accounts that fail age checks.

Changes

We may update this Policy. The “Last updated” date indicates the current version. Continued use of the platform means acceptance of the changes.